Water and Sewer

At the City of New Boston, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.  Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!

Brandon Walker - Public Works Director

For after hours water and sewer emergencies contact (903) 628-3771.

New Customers

New customers applying for water utility services with the City of New Boston will need the following documentation to open an account:

• Two forms of identification issued in the United States
• A copy of your lease, naming the applicant as the leasee, if you are renting the property for which you are applying for service.
• A copy of your property tax statement if you are the owner of the property for which you are requesting service.
• Required $100 deposit with a non-refundable $40 service charge.

Payment Options

          You can pay your utility bill via cash, check, cashier's check, money order, bank draft or through Nexbillpay.

Water Rates - Effective October 15, 2023

Commercial

• Base water rate - $20.30 for the first 1,500 gls. Each additional 1,000 gls. $12.65
• Base sewer rate - $12.75 for the first 3,500 gls. Each additional 1,000 gls. $8.04 

Residential

• Base water rate - $20.30 for the first 1,500 gls. Each additional 1,000 gls. $12.65
• Base sewer rate - $12.75 for the first 3,500 gls. Each additional 1,000 gls. $8.04

BILLING

• Utility billing cycle is from the 15th of the previous month to the 15th of the current month. Bills are mailed on the last working day of each month.
• All bills must be paid by the close of business on the 15th of each month to avoid a 10% late fee.
• Any bill not paid by close of business on the 25th of each month will result in a $20 delinquent fee being assessed to the customer account and services being suspended. Services will be restored when the bill and the delinquent fee is paid in full.

PLEASE BE MINDFUL WHEN MAKING PAYMENTS ONLINE OR BY CREDIT CARD AS PAYMENTS ARE NOT RECEIVED BY THIS OFFICE UNTIL 48 HOURS AFTER PAYMENT IS MADE.

Water Quality Report

Drinking Water Quality Report (Consumer Confidence Report)

Each year we make available a short report that tells where your water comes from and what is in it. See below for the most recent report available, or call our office and we will gladly assist you.

Customer Confidence Report 2023 for City of New Boston

Customer Confidence Report 2022 for City of New Boston